Shipping Policy

Orders will be dispatched within 3 working days of being processed. Custom / fine jewellery items are made to order & will ship after the 4-6 weeks processing time. Shipping charges for your order will be calculated and displayed at checkout. We offer the following delivery options after your order has been processed:

UK Delivery
Free Royal Mail tracked delivery (2-4 working days from dispatch).

International Delivery
International tracked shipping - £15.99 (10-15 working days from dispatch), FREE on orders over £200.

International taxes and custom charges are out of our control and are not the responsibility of ZÁI Jewellery. You may be required to pay sales tax and or duty/customs charges depending on your location. If you have concerns regarding applicable customs charges to your country or state, we advise you to contact your local customs office to find out what fees may occur during the journey of your order. 

Packages may be faced with delays that are beyond our control, in this case we will contact Royal Mail for an update. However, shipment delays are beyond our control and we advise waiting until it has been delivered. 

Delivery Confirmation & Order Tracking
Once your order has been dispatched you will be sent an email which contains your tracking number. Please allow 24 hours for the tracking information to become available.

Orders are not shipped or delivered on weekends. Processing times may be longer during promotions and public holidays. Once an order has been shipped, we are unable to adjust or cancel your order.

Please ensure you provide us with accurate address details for your delivery during the online shipping process as we are not liable for packages that are undelivered or delayed if you have entered an incorrect address. ZÁI Jewellery is not liable for lost or stolen shipments, even when tracking dictates it has been delivered and if your package is sent back to us for any reason, you will be subject to paying for the re-shipment of your order.

If you have any questions in regards to our shipping policy, please contact us at info@zai-jewellery.com and we will be more than happy to help.

By purchasing from ZÁI Jewellery Limited, you accept and agree to these terms of service.